Engineering Communication Guidelines¶

Objective:¶

This document outlines the communication guidelines for the departments that want to communicate with the engineering teams regarding any type of requirements.

Audience:¶

This document is focused mainly towards people who have not worked with engineering and new joiners.

Categorise The Requirement:¶

The requirements are categorized into two types:

Hardware/System Issues
Technical Requirements
Product Requirements

Engineering POC Diagram — Follow the below chart to figure out the POCs for any requirement.

Hardware Requirements¶

Any requirement that seems to be related to the below characteristics is a hardware/system requirement.
- Malfunctioning of IT System.
- Malfunctioning of IT Software.

Technical Requirements¶

Any requirement that seems to be related to the below characteristics is a technical requirement.
- Malfunctioning in the BookMyShow software
- Wrong Implementation in BookMyShow software

Product Requirements¶

Any requirement that is related to the below qualities is a product requirement.
- Change in functionality
- Addition of functionality

Persons of Concern (POCs) for each type of requirement:¶

Technical Requirement¶

For technical requirements, you should approach the TPM assigned to the POD. In the non-availability of the TPM, please approach the EM of the POD.
- To check which TPM is assigned to the POD, click here.

Product Requirement:¶

For product requirements, you should approach the PM assigned to the POD.
To check the PM of a POD, click here.

Note

In case of any queries, you can contact the Tech Documentation Team.